Step ６／６
Shipping and After-Sales Service
Building Long-Term Partnerships for Mutual Growth
Process Overviews 6 Shipping and After-Sales Service
In B2B custom manufacturing, shipment is far more than just delivering goods; it's the beginning of the relationship. A flawless shipping process ensures a risk-free delivery, while a comprehensive after-sales service and feedback system builds the foundation for long-term partnership and shared value. Al Forge Tech understands that clients need more than a quality product; they need a partner who can provide support, solve problems, and proactively suggest improvements. Therefore, we consider shipment and after-sales service
as the final, and most competitive, part of our "custom solution."
A Final Quality Confirmation and Standardized Operations
（1）Final Quality Check (FQC)
Before shipment, every batch of parts undergoes a Preshipment Inspection (PSI), which includes:
- A 100% visual check for scratches, defects, color consistency, and surface treatment uniformity
- Sample dimensional measurements based on AQL standards
- Functional or assembly tests (if specified by the client)
- Confirmation of packaging, labeling, and quantities
All procedures are documented with photos, and the inspection report is included with the shipment for the client's reference.
（2）Standardized Packaging Process
We have standardized packaging protocols based on product characteristics and export requirements, including:
- Custom foam structures to prevent collision during transport
- Layered stacking design to ensure no compression in the box
- Uniform labeling specifications (part number, quantity, batch, production date)
- Double-layer inner and outer boxes for long-distance transport
- Special requirements such as anti-static bags, moisture-proof aluminum foil, and anti-rust paper
Additionally, we can accommodate custom branding needs, including custom boxes, logo stickers, and laser-engraved identification.
B Logistics and Global Shipping Capabilities
（1）Flexible Shipping Options
We offer flexible shipping solutions to meet diverse industry and regional needs, covering:
- Incoterms such as FOB / CIF / DDP
- Multi-channel distribution via sea, air, express, and freight
- Use of the client's designated forwarder or our arrangement of the optimal route
All shipments include complete documentation, such as tracking numbers, packing lists, customs documents, test reports, and RoHS declarations.
（2）Transparent Delivery Management
Our internal ERP system manages the shipping process to ensure:
- Every order can be tracked from manufacturing → inspection → shipment → delivery
- Integration with client systems (like SAP, Oracle, etc.)
- Weekly/monthly delivery tracking reports available upon client request
Our on-time delivery rate is currently maintained at over 97%, and we commit to delivery compensation clauses for critical projects to ensure our clients' operations run smoothly.
C After-Sales Support and Customer Relationship Management
（1）Rapid Response System
We have a dedicated customer service team committed to:
- Responding to all after-sales inquiries within 24 hours
- Providing a full problem analysis report within 5 business days
- Issuing a formal 8D Report for any quality-related issues to identify root causes, implement temporary and permanent solutions, and prevent recurrence
Every major case is incorporated into our quality meetings and process improvement system to guarantee similar issues do not happen again.
（2）Part Replacement and Replenishment
If a defect is confirmed to be our responsibility, we offer:
- Unconditional replacement with shipping costs covered
- A full refund upon return of the goods
- Or emergency expedited replenishment (shipped within 3 days if stock is available)
We also support additional solutions like suggesting alternative materials or providing upgraded design optimizations to enhance the client's problem-solving efficiency.
（3）Regular Feedback and Technical Follow-Up
Based on the depth of our partnership, we provide:
- Quarterly or semi-annual surveys on product performance
- Annual satisfaction surveys, which are incorporated into our internal KPIs for improvement
- On-site or remote video technical support from our engineers for VIP clients
- Proactive suggestions for design optimization or cost reduction strategies
This makes us not just an executor, but a "co-development partner."
D Building Long-Term Partnership Mechanisms
（1） Long-Term Price and Capacity Guarantees
For long-term partners, we can establish:
- Annual fixed-price agreements
- Guaranteed production capacity quotas (annual/quarterly)
- Strategies for managing raw material price fluctuations (setting reasonable upper and lower limits)
This is especially important for OEM and Tier 1 clients, as it effectively secures their supply chain stability.
（2）Joint Development and Knowledge Sharing
We encourage clients to partner with us from the earliest development stages, for example by:
- Providing material test data
- Assisting with Design for Manufacturability (DFM) analysis
- Collaborating on patent applications or technical improvements
- Sharing information on new industry materials and processes
We believe: "Helping our clients grow is helping ourselves grow."
From Shipment to Service: An Extension of the Relationship, Not the Transaction
At Al Forge Tech, every delivery is a continuation of our partnership, not the end of it. We don't just supply aluminum alloy parts; we provide long-term value and support. Through a transparent shipping process, a comprehensive after-sales response system, and continuous value creation, we have built deep-seated trust with numerous international brands.