Step １／６
Demand Communication
The First Step to a Successful Partnership
Process Overviews 1 Demand Communication
In B2B custom parts manufacturing, "Requirement Communication" is the first and most critical step in the entire process. Through clear and professional two-way dialogue, we not only clarify the client's true needs but also build a solid foundation for the subsequent stages of technical assessment, quotation, design, and production. Al Forge Tech understands the unique challenges and goals behind every client and project, which is why we place special emphasis on the precision and efficiency of this phase. The following explains our complete process and professional practices in the "Requirement Communication" stage from four perspectives.
A Customer Data Collection and Initial Contact
（1）Proactive and Reactive Inquiries
Al Forge Tech's connections with clients come from various channels. Sometimes clients reach out to us (via our website, trade shows, or referrals), and other times our business development team proactively explores potential markets. In either case, we promptly assign a dedicated account manager and a technical engineer to handle the initial contact and quickly grasp the basic outline of the project.
（2）Customer Profile Creation
Once a potential partnership emerges, we create a client profile in our system. This includes the company name, contact information, industry, product application field, past collaboration history (if any), and emergency contacts, facilitating follow-up, quotation, and billing.
B Gathering Technical and Product Information
（1）Analysis of Drawings and Technical Documents
In the B2B precision manufacturing industry, drawings are the universal language. Most clients provide 2D engineering drawings and 3D models (e.g., .STEP files) along with technical specifications covering material requirements, dimensional tolerances, surface finish standards, and assembly conditions. Our technical engineers immediately analyze these documents, focusing on:
- Geometric structure and manufacturability
- Material type and supply chain stability
- Feasibility of specified tolerances and surface roughness
- Suitability for forging
- Whether it involves multi-part assembly or subsequent processingIf the client does not have drawings, we can also assist with reverse engineering by scanning and reconstructing a model from a sample.
（2） Understanding the Application Scenario and Functionality
Beyond the drawings, we delve deep into the product's end-use environment, such as whether it will be used in a high-temperature automotive engine bay, a sterile medical device, or high-intensity sports equipment. Different environments impact material selection, structural design, and processing methods. For example, the medical industry demands stricter surface treatments and sterility, while the automotive sector prioritizes mass production stability and cost control.
C Two-Way Communication and Technical Consultation
（1）Online/Offline Technical Meetings
For complex or high-value projects, we arrange video conferences or on-site visits. These meetings, attended by our sales managers and technical staff, are designed to discuss:
- Estimated annual demand and production batch sizes
- Preliminary budget and target unit price
- Tooling requirements and cost-sharing mechanisms
- Project timeline: sampling, testing, and mass production
- Any required supplier certifications or documentation (e.g., PPAP, FAI)
Such meetings not only improve communication efficiency but also help identify potential issues early, avoiding repeated modifications and delays in the subsequent development process.
（2）Technical Feedback and Preliminary Feasibility
After the meeting, our technical team prepares a "Preliminary Technical Assessment Report," which lists key design points and potential risks to help the client optimize their product design. We also assess whether existing molds or processes can be applied to shorten the development cycle and save costs.
D Project Establishment and Internal Handoff
（1）Creating Project Codes and Internal Technical Standards
Once requirements are clear, we establish an internal project code and file. All technical data is integrated into our PLM system, including drawings, 3D models, client notes, critical dimension annotations, inspection standards, and key production parameters.
（2）Cross-Functional Kick-off Meeting
Before moving to a formal quotation, Al Forge Tech holds an internal review meeting with representatives from sales, engineering, manufacturing, quality, and procurement to confirm:
- Availability of materials and raw billets
- Whether new equipment or outsourced processes are needed
- If the production line can handle the projected capacity
- The required quality inspection tools and methods
- Any special environmental or certification requirements (ISO 14001/IATF 16949)
The outcome of this meeting serves as the basis for the next stage, "Technical Assessment & Feasibility Analysis."
Requirement Communication Is Not Just About Understanding—It's About Co-Creating
Al Forge Tech sees requirement communication as the starting point for co-creating value with our clients. We don't just passively receive information; we actively participate in the development process by offering professional advice and alternative solutions. Whether the client's needs are specific or just a preliminary concept, we use our professional attitude to help clarify the direction, reducing subsequent risks and uncertainties. This in-depth, meticulous communication model is the key to earning the long-term trust and partnership of our global clients.